Did You Hear about the Angry Tweeter? Three Stories about Bad Customer Service

Good references here.

Good references here.

Keywords:

Total customer experience, Customer experience journey, Positive customer experience, Customer service excellence, Customer service excellence, Customer success.

Graphics:

Share Image

<img decoding="async" src="http://s3.amazonaws.com/portaltasks/3754501_20130926_2558623.jpg">